Hi guys, it’s Sophie Dearden here. So I just wanted to catch up with you quickly this week to talk about the topic of, so, once you have a virtual assistant, now what? 

If you think about how your business is now set up, now that you’ve outsourced some of your tasks to a virtual assistant, it may be that there’s you, and you may have physical team members as well, but there’s definitely you and there’s now also your virtual assistant working together to build your business. Now you’re at this point, you’re probably already noticing that you are likely to be bringing on board more clients, your business is starting to grow, and you’re probably starting to feel more organised, which is great! 

As your business starts to grow, you’re likely to need to recruit some more team members, right? So now that you have outsourced some of your work to a virtual assistant, one of the by-products is probably that you’re going to need to build more people into your team. Now, whether you choose to do that virtually, as we have and many of our clients do, or whether you do choose to that with a physical team, something that’s really important to remember here is what you don’t want to do, is to build your team out so that all of the time that you gained from outsourcing tasks to your team, now gets eaten up by managing the team that you’ve outsourced those tasks to. 

So one of the really important things to look at when you’re recruiting, and I’m going to refer to virtual assistants, because that’s what we do in our business, is look at the qualities that your existing team have, or your existing virtual assistant, if you only have one, and start trying to identify whether or not potentially they bring enough value into the company, or if they understand enough, to see if maybe they have some previous management experience. Can this person be brought in to potentially manage different team members as your business grows? 

If your answer’s no, maybe it’s someone who’s just exceptionally good at graphics or exceptionally good at social media, and they don’t have management experience or they’re not ready to take on those roles. That’s fine, but just bear in mind when you’re recruiting for your next role, or your third role or your fourth role, that at some point, you’re going to want to bring somebody in with some management experience. 

One of the things that we do within our company, is that we plan out the growth of our team over the next quarter, and I’d highly recommend that you do the same. So in our business at the moment, we’re going through an expansion, and we’re bringing some of the things we had previously outsourced through agents in-house, which is amazing. It’s a great sign of the growth that we’re experiencing. But something I’m thinking about as I’m bringing more of these roles in is looking at bringing someone in who not only has the skills and the experience I need to get that task done, but who’s going to be able to manage a team as we build that team out around them as well. 

So here I’d like to share with you one really key tip. Whenever I’m recruiting, I’m thinking about not only what can that person do now, and potentially with the direction that the business is going to go in, but also am I going to be looking at this stage for someone with those skill sets, or am I going to be looking to recruit someone with those skill sets in the future? 

Take some time to draw or map it out, ideally, with all of the different operations within your business, broken out into operations, sales, customer service, and marketing. They’re the main different departments within our and many other businesses, and from there, just start to identify what the different roles within those different key processes of your business look like, and at what point you might want to start filling them. 

When you can start to do that really effectively, you’re going to continue with the momentum you’ve created of not having to put excessive hours in, but instead shifting the focus to overseeing the running of the business, which is the role that you want to stay in. You don’t want to end up replacing your time doing tasks managing the people doing the tasks! That way, you do end up with a bigger business, but time-wise, you’ll end up just as time-poor as you were when you started outsourcing, which kind of defeats the object. 

So that’s my food for thought there for you for today! I hope everyone’s having an amazing week, and I will look forward to chatting with you again soon.

Sophie Dearden
Resource Worldwide